[Resolved]  Snapdeal — Freebie details wrongly updated, Not real time...........

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Bangalore, Karnataka

Hi Quite disappointed with Snapdeal services this time, Though i'm a regular customer of them. I have placed an order of Samsung Galaxy grand Quattro with order no. [protected] on 11th Oct 2013. The order clearly states that there is freebie which is available as a brand redemption offer of worth 1990 either a Jbl or senniesher headphones. To my surprise i could see only phone delivered but not the freebie, however the same is mentioned is mentioned on Courier that it is with Freebie. I called up Snapdeal customer care thrice for the same. Sent an email with the screenshot also about the freebie which i was offered with.They are not even aware that for brand redemption ofer i have to get in touch with Samsung, but just bluffed me saying that in 48 hrs we'll resolve the issue. After 48 hours when i approached i was told that i have to contact Samsung Helpdesk, but to my surprise when i approached samsung i was told that the offer was closed on 30th Sep itself. It's purely Snapdeal 's mistake that they are not updating the deals real time. I have placed an order just looking at the deal. Otherwise i wouldn't have placed it, would have waited for some more time and placed it. Now Snapdeal has to pay for this. I again raised a ticket asking for the same, they said will resolve in 48 hours...Another 24 hours to go...Awaiting for positive response else will proceed legally in consumer court.