[Resolved] Snapdeal — furniture installation

Baljindersandhu

from Nawanshahr, Punjab

Website:

www.snapdeal.com

I had purchased a product "solid wood dressing mirror with shelf" on 13th aug 2017,
Order id: [protected], placed on 13 aug, 2017
After escalating the late delivery (Further to my complaint no. Snapdeal.com complaint status update [id: 1687813]) the product got delivered in 1st week of sep'17.
I am extremely disappointed that after approx one month of delivery of product nobody approached to install the same.
I tried calling customer care but i couldn't find agent option on the so called customer care.
I just got a call on last 10th sep'17 that somebody will come for installation in 2-3 days.
But no call there after. What was the fun of product delivery if installation takes so many days.
And your helpline is really pathetic, i dont know how a person can reach your customer care without hassle free ivr.
Can somebody do something for installation at earliest.
Have sent an email to snapdeal on 19th sep'17 but nobody contacted me there was only one system generated reply to my email.
Now again i had sent a reminder email today on 10th oct'17...
Regards
Jaswant singh
[protected]

Was this information helpful?

No (0)

Yes (0)

Nov 15, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Oct 14, 2017

Snapdeal.com Customer Care's response Dear Baljindersandhu,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal