[Resolved]  Snapdeal — HCL ME Connect V2 With 2G Calling TAB -money not refunded

Address:

Dakshina Kannada, Karnataka

I Hubert Oswald Pereira, Mangalore, purchased a HCL ME Connect V2 With 2G Calling TAB (order number [protected]) online cash on delivery (COD) from snapdeal on 11 september 2013. Once when i tried to call using sim it was not working (sim calling option was not working), i called customer care and informed about this and they asked me to send it back for replacement, and they promised me a replacement. Few days later i got a mail saying that same product is not available (It was available on snapdeal website online) so they said they will refund the money, there was no option for me other than accepting refund(getting money back, I returned the product back on 16.09.2013 after that i got mail asking for bank details for the refund of money. At 24.09.2013 i sent my bank details. Later on 1st of October i got mail stating "We would like to inform you that we have forwarded your account details to our concerned department and they will get back to you within the next 48 hours along with the refund processing details" after some time i recieve a phone call from snapdeal customer care saying your account details are not correct 15 digits account number required, i sent it on 21st of October 2013, I used to check every day my bank account, no refund has come after 10 days(as per their 7-10 working days policy) i called customer care and told about money has not refunded they asked me to send 3 months statement showing passbook entry scanned copy, that also i sent on 19th of November on Nov 19th i got one more mail saying my (30 year old) SB account does not exist (Dhananjay Shashidharan, Nov 19 11:19 (IST): Dear Hubert, As per your query, we would like to inform you that your refund for your order [protected] for HCL ME Connect V2 With 2G Calling has been reversed saying account doesn't exist. We would request you to kindly provide us the correct NEFT details so that we can initiate your refund. In case of any further assistance or clarification on this issue, please reply back to this email. Assuring you of our best services always, Yours sincerely, Customer Service Team – Snapdeal.com) I was shocked of this mail, On 20th of November i sent one more SB account NEFT details Now after 9 days i got mail (Snapdeal, Nov 29 17:55 (IST): Dear Oswald, Thank you for contacting Snapdeal.com. This is with regards to the complaint which you have registered in Snapdeal against the order number ([protected]). We request you to please check with your bank as we have already refunded your amount. In case of any further assistance or clarification on this issue, please reply back to this email. Assuring you of our best services always, Yours sincerely, Customer Service Team – Snapdeal.com) My question to Snapdeal group is that, if you guys assure someone of encashing/crediting their money back, don't you feel its your responsibility to keep the customer informed about the status of the issue? I hope you guys understand the seriousness of this issue. If anyone from Snapdeal group cares to respond, below are my details: Name : Hubert Oswald Pereira. E-mail id : [protected]@yahoo.com