Snapdeal — heater exploded in the house nearly suffocating us 15 days after buying | |||
Vox 13Fin X-OD-13 Fan Oil Filled Radiator of Snapdeal Order No. [protected] DELIVERED on Dec 12, 2014 exploded in my house suffocating us and damaging our rental house which is black from the soot residue on the ceiling and the walls. We have requested for minimal damage compensation from snapdeal which was refused. Even after sending the pictures to snap deal they refuse refund till the damaged product has been sent back which we are not allowing till they agree to compensate for the damages (as we live in rental accommodation we will need to pay). The customer support keeps apologizing for inconvenience but refuse any help leaving us no option but to put up a complaint. Kindly suggest appropriate Action to be Was this information helpful? | |||
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+91 11 4637 1100 [Customer Care]
+91 88 8825 4614 [Delhi]
+91 92 1269 2126 [Customer Care]
238, 1st Floor, Okhla Industrial Estate, Phase III, New Delhi, Delhi, India - 110020
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Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is
working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.
Regards,
Snapdeal Online Team