[Resolved] Snapdeal — I received damaged electronic rice cooker, price 1440 rs

[Resolved] Snapdeal — I received damaged electronic rice cooker, price 1440 rs

S Sujulu

I am Ananthalaxmi, I got damaged item in 20/09/2016 and returned item (electric crompton craves rice cooker prize 1440rs)on 25 /09/2016, it is reached on 26 /09/2016, I paid return charges 600 rs I didn't get refund, daily I called customer care no, with so many customers I talked, but no use at all, some times they are cutting the call also and saying sorry .Quality team members checked the item, they told item is Ok, how it's possible .Item is damaged so I returned buy paid 600 rs charges also, if item is good means I can take, such a damaged item who will take .Item return no is[protected].please don't cheat the customers, we are not earning the money by simply sitting .Please solve the customer problems immediately, Iam suggesting all customers don't buy the items by Snapdeal, they will not see you back .I buyed from other apps but this type of response and negligence never seen. I am not satisfied with this Snapdeal . Was this information helpful? No (0) Yes (0)
Dec 11, 2016 Complaint marked as Resolved Snapdeal.com customer support has been notified about the posted complaint. Verified Support Oct 03, 2016 Snapdeal.com Customer Care's response Dear Sujulu, We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim. Regards, Team Snapdeal Oct 03, 2016 Updated by Sujulu Howmany days will take for solving problem. Verified Support Oct 05, 2016 Snapdeal.com Customer Care's response Dear Sujulu, Sincere apologies for the delay. Our team is working on your concern and we will connect with you regarding the same. Regards, Team Snapdeal Oct 07, 2016 Updated by Sujulu I know that problem will not solve, every time you are saying unable to do the process because of some issues .Please don't play the dramas with customers, if your team don't have the capacity to resolve the problem don't shell the items, don't cheat the customers. It's my humble request Verified Support Oct 08, 2016 Snapdeal.com Customer Care's response Dear Sujulu, We understand the plight. We will get the issue checked and update you at the earliest. Regards, Team Snapdeal Oct 11, 2016 Updated by Sujulu Still how many days this issue will continue? Oct 11, 2016 Updated by Sujulu Really do you want to refund my money . Oct 12, 2016 Updated by Sujulu What about my item and refund? Don't blame the customers by your waste Snapdeal app d items Oct 12, 2016 Updated by Sujulu You are playing games with customers . Oct 19, 2016 Updated by Sujulu What about my item and refund, still I didn't get any information. Oct 19, 2016 Updated by Sujulu Why you are not giving response to customer, for taking money you will show the sinciarity, rules and regulations but if any problem we are getting from you means too much negligence . Nov 10, 2016 Updated by Sujulu Thanks to Snapdeal team, I got my refund for electronic rice cooker (1440rs).But I didn't get 600rs for transport charges. Verified Support Nov 10, 2016 Snapdeal.com Customer Care's response Dear Sujulu, Thank you for the acknowledgment.We will get the issue checked and update you at the earliest. Regards, Team Snapdeal Dec 13, 2016 Updated by Sujulu I didn't get return transport charges(600rs) for electric Rice cooker.please refund 600 rs also . I didn't get the update from your team . Please solve this issue as soon as possible.Thank you Dec 17, 2016 Updated by Sujulu Please check the return form .
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Comments

Sujulu

What about my item and refund, still I didn't get information .

Sujulu

Thanks to Snapdeal team

Sujulu

I didn't get my return charges for electric Rice cooker(600rs ) plz refund my money

Snapdeal.com Customer Care's response, Dec 14, 2016

Verified Support

Dear Sujulu,

We sincerely regret any inconvenience you have faced and assure you that your concern is being looked into. Our team will check and update you regarding the concern.

Regards,
Team Snapdeal

Sujulu

Please check it and give me update.Thanks to Snapdeal team.

Sujulu

Namaste, I didn't get refund 600 rs, transport charges for electric Rice cooker, please refund my money.I got call from Snapdeal team three months back told me that, you will solve this problem soon but I didn't get my money . Please solve my problem

Snapdeal.com Customer Care's response, Feb 20, 2017

Verified Support

Dear Sujulu,
We understand you are disappointed with the delay, please accept our apologies for the inconvenience. We assure you that our team is working to resolve your concern on priority and will share an update soon.
Regards,
Team Snapdeal