Snapdeal — Irresponsible behaviour and lack of transparency

Website:

snapdeal.com

An order for a sintex tank was placed by me and the same was confirmed via sms and email. Tentative delivery was given around March 23.
On March 15 I received a mail which told me that the item was not available with the seller they contacted, but it was available with another seller. They had reported of having contacted and confirmed that the new seller would deliver by March 27.
On March 19 I was informed by my bank that an amount of Rs 10239 has been deposited in my account. This was the amount I had paid as the cost of the sintex tank.
I was surprised. Without telling me a word, without any explanation money is refunded. Even after refund there is no sms, no phone, no mail. The world has turned blank for snapdeal. They did not have the decency of informing its valued customer. Not a word. Shocking, irresponsible, disgusting behaviour. Not even a word. No feeling of regret for having wasted my ten days. Great heights achieved in customer care indeed.