[Resolved]  Snapdeal — Kobo exercise bike dual action with electronic meter

Address:New Delhi, Delhi
Website:www.snapdeal.com

My order no is [protected].. and i have ordered this item on 24 december 2015. and i have ordered 2 product. and 1st product is good and this kobo exercise bike dual action with electronic meter's some part missing. and also i have not intrested on that also. so as per rule regulation policy i will contact to snapdeal with in the 2nd day of delivery. means item was delivery on 7th january 2016. and i complained to return on 8th january 2016..

But they told me that they will arrange pick up ith in 3days.. after that no pick up nothing.
They repeatatly telling me that i will send it from my side... as because they have not pickup facility on my perticular pincode.

O if there is not the facility available to pick return product from my pincode,, how it is possible to deliver it my pincode..
Totally playing game to the customer.

I have no money to return that item from my side.. this is snap deals duty..
Till october 6 2016.. it was not picked up from my home..

Kindly solve my issue sir and dont do this harrash type thing ith future customer.
+1 photos
Was this information helpful?
No (0)
Yes (0)
Jan 2, 2017
Complaint marked as Resolved 
Verified Support
Dec 01, 2016
Snapdeal.com Customer Care's response
Dear Mukta Bigop Parida,

We hope your concern is resolved. Please drop us an email at [protected]@snapdeal.com in case you need any further assistance.

Regards,
Team Snapdeal
Complaint comments 

Comments

Dear Mukta Bigop Parida,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Snapdeal.com
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    71%
    Complaints
    14445
    Pending
    2758
    Resolved
    9447
    Snapdeal.com Phone
    +91 11 4637 1100 [Customer Care]
    +91 88 8825 4614 [Delhi]
    +91 92 1269 2126 [Customer Care]
    Snapdeal.com Address
    238, 1st Floor, Okhla Industrial Estate, Phase III, New Delhi, Delhi, India - 110020
    View all Snapdeal.com contact information