[Resolved]  Snapdeal — Mental Harrasment, Non Delivery of product, Non Cancellation

SnapDeal.com claims that Money is safe under Trust Pay Policy. Trust Pay guarantees 100% money back if product not delivered within 10 days of shipment. I placed order on 7th October'2014 and today it is 4th Nov' 2014, neither is my product delivered nor is my money refunded. I requested for cancellation 10 days back but product status still shows "In Transit". On calling the only available customer care number and wasting approx 15-20 minutes of waiting and Rs 17-20, the only response gathered is "We will look into your issue". SnapDeal is highly irresponsible. None of the online raised requests are responded till now. For all complaints raised, snapdeal replied "please write to us at [protected]@snapdeal.com". On doing so multiple times, Snapdeal only stuffed my inbox with another automated response adding one more request number to the list of request number that is given from snapdeal already. They are big liars. There representatives at customer care say that they will arrange a call back within 4 hrs, that too never happens. There is no one to listen to customers issues or bother to even go through the requests raised. Snapdeal should never accept prepaid orders as they only do this to mentally harass customers. I want my money back asap.