Snapdeal — Mini sewing machine

Dear ramaiahngc

We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your order ID, complaint no. and contact details with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

Thank you for cooperating.

Regards,
Snapdeal Online Team

Order ID: [protected]
My Contact Details M.Ramaiah
SDE, Telephone Exchange, BSNL, Nagercoil
Mobile No :-[protected]
Mini sewing machine is power on but not sewing .(not working)
I want to replace the machine so I marked return in your website.I am physically handicapped person.So only I have ordered the products in snapdeal.I have ordered more than 10 products.In that I have received 2 products faulty.Already I have changed the one product with the help of your parter courier service.So this time also I contacted your snapdeal team to collect the product through your parter courier.But they have told that this facility is not available and I have to sent the product through my own and they sent one email to me and said that it contains the return form .I checked my mail and downloaded the return form .But while opening the form it is empty .I called your customer care 4 times.But their response is very poor.They sent another mail with enclosure.But the mail does not contain any attachement .I called the customer care executive.She teach me, howw to open a mail she think that i do not know mail opening.After some time she checked his system and said that there is some technical problem to send the return form after some time it will be delivered to your email.Till now I does not receive any mail from snapdeal.Is they want me to keep the faulty mini sewing machine as diwali gift and waste my 899 Rs.I am very dissatisfied with your service.Sorry to say that.Please help me replace the product

Dear ramaiahngc

We have escalated your concern to our team and are working on it. Resolution would be provided at the earliest, request you to cooperate in the meantime.

Regards,
Snapdeal Online Team

Dear Ramaiahngc,

Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at [protected]@snapdeal.com.

Thanks,
Team Snapdeal