[Resolved] Snapdeal — mobile in dead condition while it is received

prabhashaa

from Bokaro, Jharkhand

Address:

Kannur, Kerala, 670642

Dear snap deal team

My order id: [protected] (1 item) after delivered i will raise a complaint to replace the item because of it is not working it is in dead condition i am raised complaint 2 hours after delivery, after that no information about it your team is said that you will visit a service center but please clarify me why i visit service center while the mobile is in dead condition since the item is in new condition and now your team is told me that your replacement time is expired ……what is the logic inside this i will not understand because i already pay the full amount of the item and i would raise the complaint within time period but your team is not respond …so please arrange a necessary action to replace the mobile as soon as possible

Regards
Prabhash

Sent from windows mail

Was this information helpful?

No (0)

Yes (0)

Nov 29, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Oct 28, 2017

Snapdeal.com Customer Care's response Dear prabhashaa,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com.

Regards,
Team Snapdeal