[Resolved]  Snapdeal — nike air max shoes

I have ordered Nike air max shoes and wrong size got delivered. I have raised complaint and their escalation team asked me for replacement, but i replacement as well wrong size got delivered. As per the suggestion from escalation team i have placed new order and again wrong size was delivered when i again escalated they asked for replacement and in replacement as well wrong size was delivered. Per suggestion from escalation team they asked me to drop and email to [protected]@snapdeal.com, as per their suggestion i have dropped an email while place new order and got call from snapdeal team saying they will verify product before dispatching however this time again wrong product got delivered. I again escalated this issue then the escalation team requested replacement from the back end and as expected in replacement again wrong size was delivered. And when i raised a return request it got declined saying due to high rate of returns the product can not be returned. Now there are 3 points that is bothering -

1. First of all the replacement order was placed by escalation team from back end and i was not at all knowing that product will be not returnable. And guess what they delivered wrong size.

2. I have wrong size shoe with me and snapdeal is not returning and my money is stuck.

3. Before placing any order i explained the issue to their escalation team and they only suggested me to place orders and gave me assurance that i will get the correct product.

4. Customer care directly closed my complaint saying they can not do anything. Pooja from the customer care team was not even listening what i have to say she just had one line saying this product cannot be returned. Nothing can be done.

Please help me out with this poor service from Snapdeal. I can give all the order id if needed.