[Resolved]  Snapdeal — No refund received

Dec 15, 2021

Updated by Lakshmichadal I brought a jumpsuit dress. From cottinfab company. It did not fit my size so I returned and aksed for refund. The guy who came for return came very next day and picked up parcel. The app did not provide any details of the pickup boy nor did the boy give any reciept for the same. I recieved message saying my product failed in quality check and team will get back to me in 48 hrs. It has been 2 months. I still haven't received my refund. They are asking me for pick up boy number name address and so. How will I know all these. I only know he if from shadowfax. Very worst customer service no proper response. I have been struggling to get my money back for the pas 2 months but no luck. The customer care people are rude and hasty and don't understand what I try to say. They keep rescheduling the pickup even after I have intimated them multiple times that I have already returned the parcel. I even told them to check with thir delivery partner. I raised an email compant too but no-one is bothered. Still I am waiting for my money. I call everyday and they say wait for 2 days everytime. Very very worst experience. Please refund my money and UNDERSTAND that that parcel has been returned. There is some issue with courier guy or shadowfax . The item is 600 rupees. I have asked for callback also no response. I am adding the product image and all msgs I recieved for this product. Please resolve this.

Dec 15, 2021

Updated by Lakshmichadal Here is the message regarding the quality check.

Dec 24, 2021

Updated by Lakshmichadal Thanks to all who worked towards my refund.