[Resolved]  Snapdeal — Non - payment of agreed refund amount

Address:	Bangalore, Karnataka, 560034
Website:	www.snapdeal.com

I had ordered Bantia Queen Bed Set with 2 Door Wardrobe bearing order no. [protected] on 28.10.2015 and Queen Size Hydraulic Storage Bed with Free Foam Mattress bearing order no. [protected] on 31.10.2015. No installation support was provided and even made to wait for more than 2 weeks and on Diwali the product was lying packed in my house, which hurted me a lot. As agreed Rs 1000/- an Rs 1200/- was provided for installation of Bantia and Hydraulic bed. But upon installation of Bantia Qeen Bed set, it was found that the whole hardware set of wardrobe was missing and due to this the wardrobe could not be installed. When I lodged my complaint for the same, it was assured to me the same will be sourced from the Dealer and will be provided to me. But nothing happened even waiting for days and my request for cancellation of the order was also rejected. At last they agreed to compensate me the same on purchasing the wardrobe hardware from the market and the bill will be reimbursed by the Snapdeal. On 26.11.2015, I attached the bill of Rs 1000/- which was charged by the authorised carpenter of the dealer who called me and provided the hardware and installation after taking Rs1000/- from me. But till date only false assurances are being made by quoting fake bank reference no of the refund amount. I need now Rs 2000/- as refund or want to cancel the whole order but before receving the full payment as I have waited for too long and have nil trust on Snapdeal of making my payment.