[Resolved]  Snapdeal — Not getting accidental damage protection due to unauthorized dealer of snapdeal

Address:	Sirsa, Haryana, 125055
Website:	they are not providing any website Snapdeal

Respected Sir/Madam, Myself Kamal Kumar, bought a Notebook(Laptop) Dated 30.1.16 from Snapdeal via order id [protected].After that i faced a lot of problem.When i go through Hp Website for registration my Laptop didnt register.I talked to HP customercare for claiming warranty they told me your invoice does not contain Product number and serial number, invoice is not correct.I talked again and again to Snapdeal or HP for resolution of whole thing.After almost one month later Snapdeal is ready to share Invoice having Serial Number or Product number of Laptop.After that Hp is ready to provide technical or software support to me.HP or Dell providing the ADP(Accidental Damage Protection) to the customer during the time when i purchased the Laptop.When i go through the Hp Website www.hpshopping.in/premium-warranty for registration of ADP cover.The form having column Purchase dealer.The Purchase dealer Nikki Infotech Limited is not present in HP form.I talked to many time to Snapdeal or HP all are moulded the things.At last Snapdeal told me select any dealer of Snapdeal which the form is containing and submit the form.After submitting the form i talked to many HP tollfree number again they told me your request for ADP is sent to Our Red help team, our team will mail you after one month which is our processing time.In the mean time Snapdeal want to confirm me about the things and told me we partially close down your complaint.When HP report will reach to you if any Negative report not providing the ADP your complaint automatically be opened.I got HP mail after one month which mention we cancel your ADP request due to purchase laptop from unathorized dealer.Actually according to HP
dealer is not authorized.I complaint again to Snapdeal and share HP mail they provide me complaint numbert 20992970 on dated 17.3.16 and told me our team will contact you in 48 hours but i cant receive any call.I again call to Snapdeal they told me our first executive by mistaken not associate the complaint to your origional complaint number 18983670.Now the time i associate and you will definately gett a call from Snapdeal.After all that till date Snapdeal didnt call me.On the same day friend receive laptop through DELL.He goes through Dell Website he autodetect friend name and warranty or ADP all the things automatically start from that day.Due to unauthorized dealer of Snapdeal i faced a lot of difficulty.Please resolve the issue.