Snapdeal — Not replaced my phone nor refunded the money

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	Snapdeal.com

11th Oct I ordered the product. It reached me on 18th Oct. The phone was faulty. I returned on 19th Oct. They took 3 days to receive the product. On 23rd they rejected my replacement complaint and did not bother to tell me the reason. I called them 10 times in these 3 days but my issue is still unresolved. They dont even care to take efforts resolve my problem. Now they are telling me I have kept the earphones from the box and thats why they will do nothing. MATLAB yaha Pura phone lena hai n earphones gayab ho gaye tho who bhi customer ne h rakha hoga. They are hiding their mistake n putting the blame on me for loss of customer. Till date I m waiting to get my product replaced or refund my money back. If I accept their return that means I have lost the head phones which I have not.