| Address: | New Delhi, Delhi, 122015 |
| Website: | www.snapdeal.com |
Order id [protected]
28 july 2016
Order placed for 3 executive office chairs as one order and one payment of inr 12582
Estimated delivery 2 august
2 august 2016
Received another email with delivery to be around 4 august 2016
(No emails or updates to confirm any delivery/ no number to contact or real time status)
8 august 2016
Partial delivery received finally!
2 chairs received
Single order for 3 chairs/ but only 2 delivered
No update on arrival of third chair
(Third employee should probably stand and work?)
Booked a return on grounds as specified by snapdeal terms
Damaged goods
Wrong quantity
13 august
Received call that they cannot process return and threatened that we should accept the third chair as
And when it arrives! (Wow)
Received mail that they cannot process a return
15 aug. Promise to take back damaged chairs within 2 days (Nothing happened)
18 aug promise to take back damaged chairs within 1 day (Nothing happened)
19 aug again promise!!! To take back damaged chairs within 2 days (Nothing happened)
20 aug asked me to courier if snapdeal wont able to pick it up by 22 aug. (Breach of terms & condition)
22 aug. "senior executive" call to say pick up will be arranged but no date can be confirmed and earlier pickup schedules were fake.
No response after this.
Important points to note
The chairs are refurbished and not brand new
Rejected item was not picked up within 48 hours not even processed
Snapdeal staff was extremely rude on call
Snapdeal coercing customer to accept partial order whenever it arrives!
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