[Resolved]  Snapdeal — Order cancelled after one month

Address:226022
Website:Snap deal

It is to inform that i placed a order No. [protected] on 17 October 2016 for Dolphins Elite Fabric Sofa cum Bed in offer period for Rs. 8954 with expected delivery between 20 Nov to 24 Nov 2016.

on 19 Nov 2016 a SMS message came that your order has been cancelled. but still that product is available on the Snapdeal site for Rs. 14449.

for one month Snap deal keep my money and because the order was placed in offer period and now rate has been increased. Snapdeal cancelled my order. Snap deal cheated me. I am very disappointed for this cancellation. please take appropriate action against Snap deal.

Regards

Saleem Akhtar
Mob [protected]
Lucknow
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Dec 22, 2016
Complaint marked as Resolved 
Snapdeal.com customer support has been notified about the posted complaint.
Verified Support
Nov 19, 2016
Snapdeal.com Customer Care's response
Dear saleem2all,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal
Complaint comments 

Comments

SNAPDEAL guys ARE A BUNCH OF CHEATERS earning money by fraud orders. I lost Rs 7000 . They are not even returning my product and have blocked my account . I feel cheated :(
Snapdeal.com Customer Care's response, Nov 19, 2016
Verified Support
Dear tushar70,

We request you to share your order details or complaint number to help you out in the best possible way. Kindly drop us an email on writetous@snapdeal.com with these details. We assure you all possible help.

Regards,
Team Snapdeal
Snapdeal.com Customer Care's response, Nov 29, 2016
Verified Support
Dear tushar70,

We hope your concern is resolved. Please drop us an email at writetous@snapdeal.com in case you need any further assistance.

Regards,
Team Snapdeal

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