[Resolved]  Snapdeal — Order Cancelled by Snap Deal after confirmation

Snapdeal has the nerve to comment saying the "Complaint has been resolved" They again sent me an email on how they cannot fulfill my order and say the complaint has bee resolve?????/ Please see their email below - --------- Forwarded message ---------- From: [email protected] Date: Fri, Jun 24, 2016 at 12:35 PM Subject: Alert. Your Onjnk 18Kt Golden Pendant with Earrings cannot be delivered. Your order has been cancelled To: "[email protected]" Snapdeal Hi Shahin, We have noted your request for cancellation of Onjnk 18Kt Golden Pendant with Earrings Snapdeal Hi Shahin, Your order for Onjnk 18Kt Golden Pendant with Earrings couldn't be fulfilled by the seller We tried to place the order with an alternate seller but were unsuccessful and had to cancel it. We apologise for the inconvenience caused. In case you placed an order using a prepaid mode of payment, refund for your item has already been initiated. It will be credited to your card/account within 4 business days. If you require any further assistance, feel free to reply to this email. We'd be glad to help you. Order ID: 8339037116 Reference no: 25380869 Placed on: Tue, 8 Sep, 2015 Issued on: Thu, 23 Jun, 2016 We look forward to seeing you again soon. Team Snapdeal Returns and replacements are simple with our 7 -day Easy Returns Policy For all other queries and to browse our top FAQs, please Click for HELP ref:_00D90wAYI._500901Kabzb:ref If you require any further assistance, feel free to reply to this email. We'd be glad to help you. Order ID: 8339037116 Reference no: 25380869 Placed on: Tue, 8 Sep, 2015 Issued on: Thu, 23 Jun, 2016 We look forward to seeing you again soon. Team Snapdeal Returns and replacements are simple with our 7 -day Easy Returns Policy For all other queries and to browse our top FAQs, please Click for HELP