[Resolved]  Snapdeal — Order not been delivered even after 1 month and advance complete payment and wrong update provided on order status.

Address:New Delhi, Delhi
Website:www.snapdeal.com

It is regarding my order placed[protected], as order no.[protected] (Maybelline Colossal 12H Black Kajal 0.35 gm), the product has not yet been received and though Snapdeal updated in its' status that it had already been delivered on 06/02/2016.

I have made complain on Snapdeal customer care no.but not yet received any confirm detail on my product. I have even tried to contact their (Snapdeal) courier partner after being guided by one of their customer service member but the courier partner didn't responded to my request. I have called up their customer care number a no. of times for my complain status but every time I have been requested for extra days' starting from 8 days' then 4 days' then 2 then again 4, 8... likewise but after non of the days I have received a satisfactory answer.

Now its' already a month crossed, yesterday on 05/03/2016 when I called same request was made for another 8 days, which is very unappropriated for a leading firm to make such a worthless request even after 1 month.

Now I want my money back.
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Mar 8, 2016
Complaint marked as Resolved 
yesterday snapdeal called and asked for 2 days' time to resolved the issue. Today I have received a mail from snapdeal from"[email protected]" in which they have confirm to initiate refund procedure. When I visited my snapdeal profile later, my refund was made but in their " free charge wallet" where on my next purchase same will be deducted, which is OK with me. thank you!!
Snapdeal.com customer support has been notified about the posted complaint.
Complaint comments 

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Dear Apurva(apurvasourav1991),


Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.


Regards,

Team Snapdeal

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