[Resolved] Snapdeal — Product Defect AND Warranty

sumu786

from Chandigarh, Chandigarh

Address:	421302
Website:	snapdeal.com

I have bought earphones named " House of Marley Smile Jamaica EM- JE041-ra earphones- rasta " with dated invoice of 22nd November 2015. Earphones were working well till last week but now "the right side of the earphones is not giving any sound" and also "the over all quality of sound has also depreciated with time". I have searched online and got to know that the product has a warranty period of 2years.

I have also tried you approaching through your help centre as well as your customer service, but i guess both of those facilities of yours are not competent enough to just hear whats your customer is saying.

P.S.: i am pissed off by this low quality of service from such a huge e-tailer.

Hope to look for a quality service from your side this time.

Was this information helpful?

No (0)

Yes (0)

Feb 1, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Dec 31, 2016

Updated by sumu786 Invoice no: S2A12B/15-16/624
COMPANY'S VAT TIN : [protected] COMPANY'S CSTNO : [protected]

DISPATCHED VIA GO_ASSURED
DISPATCH DOC. NO. (AWB)
UNISDEXNC1482812

TEM CODE: MA2210773
ORDER NO: [protected]
SUBORDER NO: [protected]

Verified Support

Dec 31, 2016

Snapdeal.com Customer Care's response Dear sumu786,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,

Team Snapdeal