[Resolved]  Snapdeal — product is duplicate

Address:New Delhi, Delhi, 110060
Website:snapdeal.com

I had bought nike air max running shoes invoice number :secbcf/1000462 and order no.: [protected] which got torn in less than 3
Months. When i contacted nike care, & they are saying that the product is
Not original.
When i contacted with snapdeal they refuse to return my money and did not take any action against the seller.
They are not even taking my complain seriously. They refused by saying that they have 7 days return policy but they are not thinking that these shoes are duplicate.
They are asking for the written statement for the rejection of the shoes but nike care is not providing any kind of denial document.
They said that they have no power to provide such kind of statement in written.
All complain query reference no. Is 44173588 and 44125277 and 44121758.
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Dec 2, 2017
Complaint marked as Resolved 
Snapdeal.com customer support has been notified about the posted complaint.
Verified Support
Nov 01, 2017
Snapdeal.com Customer Care's response
Dear Anshulyadav,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com.

Regards,
Team Snapdeal
Complaint comments 

Comments

Return request re open please.
Snapdeal.com Customer Care's response, Nov 1, 2017
Verified Support
Dear SwarupDebnath,

Thanks for reaching out to us. We care about your grievance and would request you to share your concern in detail along with your order ID, complaint no. and contact information with us at help@snapdeal.com so that we may assist you.

Regards,
Team Snapdeal
Anshulyadav's [Complaint's author] reply, Nov 3, 2017
i already share my concerned my complain so many times with help@snapdeal.com but did not recieved any better response from them. that's why i file a complain here.there are the complain query reference no. 44173588 and 44125277 and 44121758. responed on them.

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