[Resolved] Snapdeal — Product is not being delivered on time. Misleading with damaged product, and return policy of damaged.

ashk4you

from Gurgaon, Haryana

Address:	Gurgaon, Haryana, 122006
Website:	Www.snapdeal.com

I have ordered one morphy richards microwave on 23rd Nov'16. Order status was showing as 'Item packed, To be dispatched soon.' with the estimate delivery date as 26th Nov to 28th Nov'2016.

Despite of complaining regurlarly for delivering the product on time either on 25th or 26th, snapdeal has assured us to same will be done without delay.

I have complained 6 times till today, and now they are saying that the product is damaged from the seller side and is the alternate is not available with the seller. And the snapdeal is searching for alternate vendors with this product, and same will be delivered as soon as it will be available. Without any assurance on delivery date.

If snapdeal has told me earlier on the first day itself, then i would have arranged from other sellers. But they have just misleaded us till the delivery date gets breached.

My ID is : [protected]@gmail.com
My suborder ID is: [protected]
Placed on : 23rd Nov'16
Estimated Delivery date: 26th to 28th Nov'16.

Delivery status: Still not delivered due to damaged product at Snapdeal only. And still not yet dispatched as on 28th Nov'16.

Regards,
Ashvani Saini
[protected]

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Jan 19, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Nov 28, 2016

Updated by ashk4you Even the tracking details are not updated. Firstly snapdeal was questioning about the snapdeal gold product status of my order, which makes ensure of next day delivery. But still no commitment, fed up of snapdeal at all. Worst experience ever with such people.

Verified Support

Nov 30, 2016

Snapdeal.com Customer Care's response Dear ashk4you,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal