Snapdeal — Really Awful customer service | |||
I ordered a Casio keyboard (model MA 150) with a bit of apprehension given my past experience with Snapdeal (Last year Snapdeal had unilaterally cancelled a product - a chair - after taking the order and making me wait over 25 days). I thought I'd be smart and use CoD instead of credit card and that way my risk will be minimized - Wasn't I stupid! The product came a day before promised date (which was 7 working days post order) and at that time only my wife was at home. She was prudent enough to check the product before paying and realized that it wasn't working. She called me and we refused to take the delivery ... However, to our shock, the delivery person simply refused to go - He insisted that his salary is at stake and he JUST CAN'T GO without us paying him! After haggling with the delivery boy and customer service for over 30 mins and given that she was at home alone, my wife ended up paying the person - For a faulty product!!! I find it really bad that Snapdeal and their vendors have no mechanism for quality control ... and on top of that, they seem to be pushing their vendors / employees so hard that the person went to extreme length to dump the useless product at our home!! God Save snapdeal !! Was this information helpful? | |||
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Snapdeal.com customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
Snapdeal Team,
This is NOT about my order .. It is about work ethics and extreme focus on a figure called GMV by your organization!!!
When it was clearly known - To us, To your vendor and To your Customer service - that there's a faulty product, then WHY did you try so hard to dump the product at my doorstep. No reason - other than to "book the sale" .
Customer doesn't first .. I understand. But Customer shouldn't come last !
This is NOT about my order .. It is about work ethics and extreme focus on a figure called GMV by your organization!!!
When it was clearly known - To us, To your vendor and To your Customer service - that there's a faulty product, then WHY did you try so hard to dump the product at my doorstep. No reason - other than to "book the sale" .
Customer doesn't first .. I understand. But Customer shouldn't come last !
For your benefit, the order ID was [protected].
I do seriously recommend that you ask your bosses to consider putting a code of ethics if you want to be in the market for long term!
I do seriously recommend that you ask your bosses to consider putting a code of ethics if you want to be in the market for long term!
Hi girija24,
Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at [protected]@snapdeal.com.
Thanks,
Team Snapdeal
Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at [protected]@snapdeal.com.
Thanks,
Team Snapdeal
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We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your contact details and complaint description with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.
Thank you for cooperating.
Regards,
Snapdeal Online Team