[Resolved]  Snapdeal — Received faulty product

Address:

Gurgaon, Haryana

I ordered for Electrolux Microwave Oven on 13th November 2013 which got delivered to my place on 16th November 2013, no doubt the delivery of product was real quick but we received faulty product. I called Snapdeal support and they asked me to get the same checked by Electrolux person and after we received confirmation from Electrolux representative on 19th Dec'13, I registered the complaint with Snapdeal Support. I kept on following up on the same for pick up of the product and registered an online complaint again on 24th Nov'13 the product was finally picked up on 28th Nov'13. After which another issue happened that till date I have not received any update regarding the same and after calling the support on daily basis and even talking to supervisors is not making any sense as the only rights which they has is escalate issue with logistics department and remain dependent on them. Today after so many days when I again called the support and spoke to supervisor he said the same thing that he will escalate the issue and will get the approval from logistics team for refund process which I denied stating after waiting for approx 1 month they want me to take refund rather then replacement product which is really ridiculous. I believe Snapdeal support has no value for customers time and customer satisfaction. The supervisors do not have any rights for getting the issue resolved, they cannot transfer call to any department or to their managers, they commit call backs which never happen, there is no ETA for providing resolution whereas as per Policy it is 7 days easy return process for any product which is false. I would need you teams assistance to get me the product replaced and new one. Regards Richa Arora Contact # [protected]