Snapdeal — Received the wrong product and didn't replace it

souvikc28

from Kolkata, West Bengal

Dec 14, 2021

Website:

Snapdeal.com

Dated 12.12.2021 I had received one of two product of joggers both are DEVHIM branded. One is navy and other one is black. But their design are different which i ordered. But what i received that two are same designed, where as black joggers would be different. When i want to replace that only one then show that XL size which i ordered was not available. Replacement will be within 7 days, after 19th December, 2021 what would i do with this product?? Please help me because your customer care helpline and whatsapp help desk both are not reliable for getting resolution.

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Snapdeal.com customer support has been notified about the posted complaint.

Dec 15, 2021

Updated by souvikc28 My SubOrder is :-[protected]
Product is DEVHIM BLACK joggers, but designed is different which i ordered. Now i can't replace it due to out of stock and out of size, my replacement period is only 7 days. What would i do please help me as soon as possible.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Dec 17, 2021

Verified Support

Hi Customer,

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal