Snapdeal.com Complaints & Reviews

Dear sir,
I have buy a book complete photoshop with cd, but i have not received cd only book received. Please send me cd of photoshop complete cd.
Order no is. :- [protected]
Sub order no. :- [protected]
Seller detail
Sr ecommerce factory pvt. Ltd.
I-2/ 16, 2nd floor, anshari road, driyaganj, new delhi.

Thanks & regards
Lal chand jangid
Mo. - [protected], email - l. C. [protected]@gmail.com

This is to inform you that i am purchase aai shree khodiyar fashion navy cotton straight unstitched dress material but till date i am not yet received my refund amount i. E. Rs.499.00. So, please look into the matter and immediately neft in my above mentioned sb account no.

Name : manabika biswas

Mobile no. : [protected]

A/c no. :[protected]

Ifsc code : utbi0gfac89

Bank name : united bank of india

Branch name : garifa

Bank address : r. B. C road, p. O. Garifa, dist - north 24 parganas,
Pin-743166, west bengal, india.

Thanks & regards
Manabika biswas
(M) [protected]

I ordered 2 qty of the product on 28 april 2016 and was not satisfied with the cloth material. I initiated the refund process and received refund of only 1 item on 4th may 2016. After this i contacted customer care and she said that she has started the process of refund for the other item but i didn't recd. The refund then i again contacted cc the person other end said that the amt is refunded and gave me the brn no. Of the first transaction ie. The refund process of second item was not yet started and i was given incorrect info. And she registered that the refund of the second item is completed. I contacted again and was informed of the mistake done by previous operators and was assured of getting refund in 48 hours on 20 may 2016 now today it is 23 may and i did not received any refund yet. Highly disappointed by the irresponsible behavior of customer service candidates. There is no way to track ticket id status. Don't know how i will get my refund.

I have ordered voltas 1.5 ton 185 ey (R) model worth of 35023 rupees for my parents and they have delivered the wrong product of voltas 1.2 ton 155cy model worth of 26500 rupees my parents are not aware of model an gone for installation worth of 3000 rupees i informed them on the same day 9th may regarding the issue as suggested by them only i have agreed for the compensation amount worth of difference between the two products. On 13th may i have received a mail from snapdeal that refund is initiated but till today i haven't received any amount from them. I have been communicating via mail and calling them 3 times a day daily from 15 days. But the response from them was really unsatisfactory but now they didn't provided any resolution for my problem.

I submitted the returned request, order no is [protected]. Even after more than 10 days of placing the request, nobody is coming to pick up the pack. Due to this I am not getting my refund of Rs.589. I called up their customer care number, they confirmed that it will be picked up before 20th, however today is 23rd and yet no sign of any information from their side

I bought a mobile phone micromax gc 313 which is dual sim cdma+sim from snapdeal.com via order id: [protected]. This phone does not support any kind of otp from any shopping website or any bank portal. But when i put my sim to another mobile phone, my sim is able to receive otp and other promotional messages as well.

So, i lodged a product return request to snapdeal.com via reference number: 23786078 dated 18 may 2016.

I also reported above mentioned defect to micromax customer care website via reference no. Ser[protected] dated 19 may 2016 and those people told me over the phone call that they cant resolve this problem.

Now snapdeal is denying to return the product.

I bought this phone as a backup phone because my old backup phone was broken and i don`t have time to get that repaired.

My iphone does not support cdma sim otherwise i ll never buy such a cheap phone.

I don`t know why snapdeal is selling online such a long time. They are not trust-able any more.

Now i want to return this product micromax gc 313 to snapdeal.

Sir,
Reference to the above order id, which i have placed on 13 may 2016 for mobile hand set order id: [protected]
Panasonic eluga l2 (8gb, grey) rs. 6219/- paid by cash on delivery mode very delay delivered dated on 21/05/2016, i have got a stone in-place of the mobile hand set. I have already complained through over phone today reference no: 23887480.
You are requested to take quick action and justice.

I had ordered this car emblem instead of which I got some nonsense bicycle lock, on top of this the courier guy refused to accept return twice. Courier guy was very rude and kind of gundas, we were surprise to see such cheap people where snap deal is dealing. In future we may not order from Snap deal and inform our circle about our bad experience.
First of all we received WRONG product and second HARRASMENT by courier people non acceptance due to incorrect description received by him.
We request to collect the wrong product and deliver correct product immediately.

This is the worst service that any online dealer would have provided.

I had ordered sandisk cruzer blade usb flash drive 32gb on 29th april 16 (Order id: [protected]) estimated delivery was 5th to 9 may.

Then on 9th may i received email that the delivery was delayed and now it would be delivered by 11th may.

After eagerly waiting on 11th may they communicated that they have cancelled my order (Great!) and would initiate refund in 4 working days.

Till 18th may money was not refunded, hence i wrote to their customer care.
I received an automated mailer "your request has been accepted with reference number 23780924. We are eager to resolve your request and will call you from [protected] within a maximum of 24 hours. Please receive the call to give us an opportunity to serve you and resolve your concerns quickly."

Now its more than more than 5 days i have neither received a call nor my money.

It is my sincere request that you take this complaints on priority and refund my money by tomorrow eod. Otherwise i would have to register a complaint on consumer forum

This is my cancelled order id:[protected]. this was happen on 17 APR, 2016. i given many complaints, mails and calls but not received money till now. but the customer executives response is very bad why because they will convene the customers as like fools. making a calls, mails is useless and waste of time and money. dear customers don't trust the snapdeal refund amount . this is my request .

Order id: [protected]
Suborder id: [protected]

Email: paroma. [protected]@gmail.com


We bought voltas 1.5 ton 183v iy 3 star inverter split air conditioner on 21 april.

On technician visit, we found out that split ac cannot be installed in our house as there were pillars everywhere and since it is a rented house, we could not drill through pillars.

We discussed the same with snapdeal, placed a return request within 7 days and they promised to pick up the product and give us a refund.

We followed up to get the pick up done and each time they said pick up will be done soon. (Its still showing waiting for pick up in the orders panel)

We waited for a week for the pickup but no one came.

When we called back after 10 days snapdeal says pick up canot be done and thus they can't provide a refund for the ac.

With no choice left we then decided to install the ac on some other room and waited for the installation from voltas.


We called voltas several times for installation request but only got the same answer "technician will visit you soon" but never did.


This delayed the installation by more than 20 days.

So, then after almost a month we got the ac installed by third party service providers.

It worked for 8 hours and then ac stopped working.

Snapdeal delivered a faulty product and voltas say for online purchases from snapdeal they can’t help.

We called voltas again, they sent a voltas technician who first diagnosed that there is coolant gas issues and asked us to pay for gas refill of a brand new ac.

On his second visit technician came and this time detected that the pcb is not working, he then asked us to call his office asking for replacement. So, when we called his office, the person at the other end said pcb is not available currently and said since we bought the ac online from snapdeal he wont be able to provide replacement for the ac.


On notifying this to snapdeal, they now say that the return period is over and they can't help us.

Now we have a dead ac with neither snapdeal nor voltas helping us.

Close to rs. 40000 wasted and sleepless nights without an ac for almost a month now.

Dear snapdeal members i had successfully placed the order for Spark 3 Through Flash sale on ehich was held on 19th may 2016 st 12 noon.I recieved the email saying

"Dear Customer,

Thank you for participating in the Flash Sale. We have received your order request. Due to overwhelming response to the flash sale, processing your order might take a little while. We will send you a confirmation email regarding the status of your order very soon.

Thank you for your patience.

Regards,

Snapdeal Team"

BUT till now i.e 21 may 2016 i havent recieved any mail from snapdeal.Actually i was very much in need of the cell and this kind of service is causing me very much inconvinience and disappointment as well.At least please send the status or a an rmail so that if it is not booked i can buy some different mobile.
Please kindly do the needful as soon as possible and try that we dont loose faith in snapdeal..
Thanks in advance.

Order no - [protected]
Suborder no - [protected]
This is regarding my intex aqua power hd mobile i purchased from snapdeal. This was the defective product i received. But still snapdeal is not sending any person to pickup the product. But i had informed them within 7 days of receiving the product, as per their 7 days policy. Engineer was sent by them and he checked the product which was found up to the mark and he mentioned product is not satisfactory. Even after that they are not arranging reverse pickup of the item. On the daily basis i am receiving mail, informing me to go to intex service centre to get the mobile repaired, also one another mail i received, in which they informed me that the reverse pickup is already arranged. So these 2 types of mails i am receiving. Today is the 6th days since i lodged complain in snapdeal customer care. Will see what will happen next or i will have to do something. This is my second complain lodging on this website, on first one, snapdeal just said we will forward the issue to the concerned department. But their department is not taking my case seriously.

I had ordered air cooler on 30april and recieved the air cooler on 5 may...the air cooler was defective as it had a leakage... on the same day we initated refund of the order...since then no pick up is been initiated...the customer care guy we talked to said that courier company is sending fake email...as we always recieve that the pickup has been cancelled from our end...but noone has come once to pickup the cooler...i have been calling customer care since then...but my problem remains the same... please look into the Matter and solve my problem asap otherwise i have to resort to other measures

We had booked the “coolpad dazen (8gb) “via order no [protected] on 15th april 2016. The order was damaged. Finally the order was cancelled on 23 april 2016. We had already registered our complaint by telephonically. They have provided us reference no. 22556104 on 23 april 2016. But sorry to say, till date fund i. E. Rs. 6358 was not refunded in my account. Many times i have called at customer care no [protected] but till now no action has been taken at your end and every time customer care executive asked me to wait for 48 hours and again given me the rrn number [protected]. Its now near about 1 month has been passed but no refund is received in my account. We request you to check at your end & take immediate action, accordingly.

Greentree Backpack Unisex College Shoulder Bag and have initiated a refund of Rs. 595. It will be credited to you within 2 hours. It will be visible as a transaction made by Jasper Infotech.but till now I have not received the money back I my account.
Its really sad that 1st time I had brought any product & its not satisfactory at all.I want my money back in my account as soon as possible else I will sue them .

order place on 6-5-2016
Order ID: [protected] Reference number: 23505459
Placed on: 06 May, 2016 Issued on: Fri, 13 May

My mobile return request ID is 23695935 after this your personMR. Ajit (as per msg recd.) Ph.No.[protected] come & check this phone which is recd. earlier & he written his job sheet SIM not read & defective & signed by me but he dont give me any job sheet copy & said it will be pick up from me whithin 24 hour's after recd.a pick up call after that already 120 Hours gone I had not recd any call from your side, also I make call several times in your Customer Care Centre & they always said it will be solved within 24 hour's' but still now. nothing is happens .
So I Want to know it would be solved or Not ?

OR CAN MY MONEY RETURN OR NOT ?

Dar sir/ madam,
I have ordered product chillaxplus 650w 13mm impact drill machine kit with reversible function and 101 accessories, order id [protected] on 11 may 16, but i received a message on 16 may 16 that i didn't received it due to non availability of money, which is false. The order didn't reached my home at all and nobody gave me a call. Till now, that product is not delivered to me yet.

This is the first time i ordered something from snapdeal and have been extremely disappointed!
I was constantly told that my order will reach between 18th - 20th may. Today being the 20th i worked from home only to receive my order and till now i do not have any updates. I called up the courier people in delhi and in bangalore and they have no clue. One of them said they'll arrange a call back and obviously noone called and the one in bangalore said - he doesnt know and needs to go to the office to check it by 5:30pm.
This really questions the quality of snapdeal and i doubt if i will ever be able to order again from here and might as well be thinking of cancelling this order because i am no more sure of the qualitly of the phone that i have ordered.

When i registered a complaint, a person from snapdeal and called me to say they were working on my query (At 5:15 pm). I said that i do request a call back from snapdeal to let me know the status of my courier. No commitment from snapdeal to call back on status and asked me to wait for delivery... Hence i wait.
This is extremely disappointing considering order was thoughtfully made from snapdeal!!

Im purchaseing an mobile in Snapdeal.com online shopping its delivery fualty product not working condition if i'm requesting to the company for tacke return and refund my money . They was not responding so many times i'm requesting but no use ots prolonged 5 months i'm suffering from this company please tack my compliant and tack action on the company sir

My purchase details
Order id : [protected]
Product : TCL pride 500 mobile
Coust. : 10499/-
Purchase date : 31 Jan 2016