Snapdeal — Refund money not reflecting in ac

Address:New Delhi, Delhi, 110020
Website:snapdeal.com

Suborder id: [protected] (Lakme enrich satins) (213rs)
Suborder id: [protected] (Elle 18) (140rs)
Suborder id: [protected] (Lakme absolute matte) (560)

I placed these products on 22nd may from snapdeal.. Under order id: [protected] (5 items), for 1 product i got refund, for the 2nd one they did not accept return, and for these 2 suborders i returned the products & for the 3rd suborder i did not got the product delivered but on their side it is mentioned delivered, i call them on that day itself when it was not delivered but they did nothing for the complaint, did not refunded my money in freecharge account & for the 1st two suborders they mentioned that the products did not qualify the quality check, i forwarded the mails 50 times for the refund but they did not replied nor i received any call regarding the issue, there was 2 products from lakme enrich satins one was qualified for the quality check and 2nd was failed, i got the products from snapdeal, how it can fail its own products.. And for the 2nd suborder elle 18 it was broken i send them the pics of the product which i received from snapdeal but after return they mentioned that it did not qualify the quality check, how it did not qualify the check i send the pics of the faulty products but they are making excuses because they are not in mood of refunding my money..

Even they are not refunding my money for the product which was not delivered, suborder id: [protected] (Lakme absolute matte)

Kindly do the needful..

Total amount pending for refund - 213, 560, 140 = 913
Was this information helpful?
No (0)
Yes (0)
Snapdeal.com customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Preeti(Preeti31),

Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal
Kindly resolve my issue as soon as possible..
Dear Preeti(Preeti31),

Apologies for the delay. Our team is working on this concern; we will get in touch once we have further updates on the same.

Regards,
Team Snapdeal

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Snapdeal.com
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    71%
    Complaints
    14445
    Pending
    2758
    Resolved
    9447
    Snapdeal.com Phone
    +91 11 4637 1100 [Customer Care]
    +91 88 8825 4614 [Delhi]
    +91 92 1269 2126 [Customer Care]
    Snapdeal.com Address
    238, 1st Floor, Okhla Industrial Estate, Phase III, New Delhi, Delhi, India - 110020
    View all Snapdeal.com contact information