Snapdeal — Refund not done or tracked for returned product and pathetic customer support | |||||
I ordered a product from Snapdeal and was delivered the same on 9 Oct '15. I returned the product back to Snapdeal on 11th Oct '15 as I was not satisfied. Since then am chasing for the refund of my money and its been 20 days. I have not got my money back. I call Snapdeal almost every day just to listen that my refund will be initiated in 2 days. Last week, I spoke to the customer care and she said sir i am giving you my words your refund will be initiated in 48 hours, still nothing done. I mailed the issue many time to [protected]@snapdeal.combut nobody seems bothered to resolve the issue. I feel helpless with Snap deal's pathetic customer service. I submit the bank details and bank statement also They are not refunding my money. Please HELP Order Num: [protected] Was this information helpful? | |||||
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Snapdeal.com customer support has been notified about the posted complaint. | |||||
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+91 11 4637 1100 [Customer Care]
+91 88 8825 4614 [Delhi]
+91 92 1269 2126 [Customer Care]
238, 1st Floor, Okhla Industrial Estate, Phase III, New Delhi, Delhi, India - 110020
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Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.
Regards,
Snapdeal Online Team