I had ordered the following two items an LG Front load washing machine and washing machine cover on[protected] through Snapdeal. I had received the washing machine on 1st March and found that the delivered product was defective hence we requested Snapdeal to refund the washing machine amount. The customer care executive said that the system is updated and money will be refunded after collecting the product. But he has incorrectly updated the system and initiated replacement for Washing machine cover instead of Washing machine and sent a courier (Nuvo ex Logistics) person for pick up. After this, Nuvo Ex Logistics sent a courier boy to pick up the product (washing machine cover) and we told him that we have a problem with washing machine and not with the cover and sent him back without giving him a product. Immediately we had called the Snapdeal customer care and asked them why did they send a courier for washing machine cover pickup. They informed us that they will send a courier for machine pick-up. The same issue happened next day also. Again, the courier (Nuvo Ex Logistics) came to my home on[protected] and they said that they had come for washing machine pickup. I thought that Snapdeal had sent the courier for correct product pickup. They took the washing machine and gave me the reverse pick-up sheet and went. But the description in the Reverse pickup sheet was incorrect i.e 3g LG Front load Machine cover 8-9 Kg instead of Washing machine. Immediately I had communicated this to Snapdeal and Nuvo ex Logistics. The Nuvo ex logistics told me that the product was picked up from my home and in transit. After few days Nuvo ex logistics confirmed me that they delivered the washing machine at Snapdeal. I had spoken to Snapdeal customer care and they confirmed that the washing machine was delivered at Snapdeal and process team (WS team) will take 24/48 hrs for approval of the refund. I have been dialing to Snapdeal till today and I hear the same response(wait for 24/48 hrs, we will get back to you) from them.
It has been almost a month and money has not been refunded.
Details below :
Suborder id - [protected]
Thanks,
Satishkumar J Was this information helpful? | 
Hope you are doing good.
Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com.
Regards,
Team Snapdeal