Snapdeal — Refused to refund my money back or product back

Address:

Baran, Rajasthan, 325205

I had placed the order for nikon dslr camera on dated 19/06/2016 & order no is [protected]. I had received my order on dated 287/06/2016. But i had received used product instead of new one. So i had placed the request for refund and courier product to your warehouse in jaipur. But my request for refund declined and refused to give me the reason for declined of my complaint. Then i had received a call from snapdeal social media deptt, they told me that your request for refund has been accepted and refund will initiate soon. But today on 09/07/2016, i had received a call again from social media deptt, he told me that your request for refund has been declined or your product hadn't return back. But sir now i hadn't product or my money. Sir it is my humble request arrange my refund in my credit card back or return back my product as soon as possible because i am facing a lot of problem or harassed a lot.

Kapish choudhary
[protected]@ymail.com
[protected]