Snapdeal — Requested an invoice with item serial number on it

Address:Mumbai City, Maharashtra, 400013
Website:Snapdeal.com

I purchased a laptop from snapdeal on 14/07/2015 (Order id. [protected]) but the invoice i received along with the laptop did not had serial number. Now, i have some issue with the laptop and i want to get it fixed with hp but as there is no serial number on the invoice they are not taking it under warranty.

I requested snapdeal to arrange the invoice with serial number on it on 18/05/2016. All the required information like image of laptop and the serial number was provided on 24/05/2016 but still have not received the invoice with serial number on it.

I have sent numbers of email where i do not get any reply, just a forwarded email. Also, the cs number of snapdeal doesn't allow us to speak to associate directly. You would be lucky if call gets connected.

I need the invoice before item falls out of warranty. Or if it falls out of warranty what would be the process of getting it fixed where i need not to pay as i am still not provided with correct invoice.
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Snapdeal.com customer support has been notified about the posted complaint.
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Dear Webuy.com,

Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal
Hi All,

This has been sorted now. I received my invoice the way I needed it, with laptop serial number on it. I was getting call from Snapdeal as daily update on the event and finally within 10 days case has been sorted.

Thank you all.

Kind Regards.
:)
Dear Webuy.com,

Thanks for the acknowledgement. If you have any further issues please [protected]@snapdeal.com so that we can assist you further.

Regards,
Team Snapdeal
samsung galaxy j-2 6 2016
sabarilingam's reply, Jan 2, 2018
samsung galaxy j-2 6 (2016) mobile back cover my order cancel
Snapdeal.com Customer Care's response, Jan 3, 2018
Verified Support
Dear customer (sabarilingam),

Thanks for reaching out to us. We care about your grievance and would request you to share your concern in detail along with your order ID, complaint no. and contact information with us at [email protected] so that we may assist you.

Regards,
Team Snapdeal
Snapdeal.com Customer Care's response, Jan 11, 2018
Verified Support
Hi customer (sabarilingam),

Hope you are doing good.

We hope your concern is resolved. Please write to us at [email protected] in case you need any assistance.

Thanks,
Team Snapdeal

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