[Resolved]  Snapdeal — return

Order id [protected]
Mob. No [protected]
Brand- Nike air presto U.S.A white running shoes
I recieved this shoes on 21/5/2019 because they are not fit in my feet so i put return on 25/5/2019 and there is 7 day's easy return i.e. upto 28/5/2019
On date 27/5/2019 i recieved a call and they told that this shoes cannot be returned because you requested late for return and your return request is closed(i have recording of call in my phone)and they sent me a mail but reason is not defined of closing return. In description of product it is mentioned of 7 days easy return. Please accept my return and give my refund
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Jul 25, 2019
Complaint marked as Resolved 
Snapdeal.com customer support has been notified about the posted complaint.
Verified Support
Jun 11, 2019
Snapdeal.com Customer Care's response
Dear Customer,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal
Verified Support
Jun 15, 2019
Snapdeal.com Customer Care's response
Hi Customer,

We're working on this. Please allow us some time to get back to you with an update.

Thanks!
Team Snapdeal
Verified Support
Jun 19, 2019
Snapdeal.com Customer Care's response
Dear Customer,

Apologies for the delay in resolution. Our team is working on your complaint and will get this sorted soon.

Regards,
Team Snapdeal
Verified Support
Jun 23, 2019
Snapdeal.com Customer Care's response
Dear Customer,

Hope you are doing well.

We wish to inform you that the refund against your order from our end has been completed.

Regards,
Team Snapdeal
Complaint comments 

Comments

I have replace this item bcz it was old product which one i order it was not coming date of recvng is 5 june 2019 replce reqst sent in 5 june
Snapdeal.com Customer Care's response, Jun 14, 2019
Verified Support
Hi Prasenjit,

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

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