[Resolved] Snapdeal — return of product

Sanketpandya21

from Kolkata, West Bengal

Address:	New Delhi, Delhi
Website:	Snapdeal.com

This is to inform you that on 21st jun 2017 i ordered a aqua ultra a300 15 ltr rouvuf water purifier (Order id - [protected]) but after getting this i called for installation, after installation it seems that there is a uv barrel leakage in water purifier so i planned for returning and also registered a request for return but somehow your courier partner is not servicible in our area so we did it byourself by dtdc courier with tracking id :- d35511023. The product is reached at your given destination on 7th july 2017that is ahmedabad address (Ahmedabad vulcanqc, survey no0-1439, chacharvadi, vasna mandir road, changodar - bavla highway, ahmedabad-382213). Today the courier boy went out to deliver the product at your ahmedabad address but after reaching there the courier boy get to know that your given address office changed and shifted to baroda (Gujarat).
I have received the courier amount as well as product is going to some soon. I have already mail several times for new address and my refund. But snapdeal is not replying any of my query.
All the mails are sent from [protected]@gmail.com

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Aug 28, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Jul 21, 2017

Snapdeal.com Customer Care's response Dear Sanketpandya21,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal

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Comments

Thanush S

from Bengaluru, Karnataka

They said I won 6s and told to purchase any good for 4000 and then from that day no response only I called them for a 100 times but they cut the call or either hang my call..it's so irritating I had less money in that to they cheated me..I feel so bad

Snapdeal.com Customer Care's response, Jul 21, 2017

Verified Support

Dear Thanush,
This is to inform you that we do not promote such promotional activities and request you to stay away from such calls or report it to nearest police station.
Regards,
Team Snapdeal

beautysingh

from Kanpur, Uttar Pradesh

Product is very poor not as catalogue and blauj peice is garget cloth chhalla bhi nhi h duppate or lahaenga me. jo catalauge me h wo bilkul nhi h jb product photo ki trh nhi dena tha tu q lagay the galat photo

Snapdeal.com Customer Care's response, Jul 21, 2017

Verified Support

Dear beautysingh,

We request you to share your order details or complaint number to help you out in the best possible way. Kindly drop us an email on [email protected] with these details. We assure you all possible help.

Regards,
Team Snapdeal