[Resolved] Snapdeal — Return Request | |||||
I have ordered a product (Order ID: [protected]) on 08-AUG-2016 and it has been delivered. When we tested this product in home its not working properly so I raise a request to return this item. Courier company (Nuvoex) then daily sent a message that they will send someone to take this back but finally on 24th august'16 they close this return reqeust by saying that no one found in home (while that was not the case and even i did not get any call from couried company too). Then after I again spoke to Spandeal customer excutive multiple times (31-Aug-16, 06-Sep-16...) and everytime they assured that item will return back in two day and sorry for inconvenience but actually nothing was happened. When i called back again today (13-Sep-16) then they said sir courier company already did lots of effort and now we can not take this further while that was not the case. So, I am now not sure where to go and get the compensation of torturing a customer in this way. Was this information helpful? | |||||
Oct 23, 2016 Complaint marked as Resolved Snapdeal.com customer support has been notified about the posted complaint. Verified Support Sep 13, 2016 Snapdeal.com Customer Care's response Dear purvarp, We sincerely regret any inconvenience you have faced and assure you that your concern is being looked into. Our team will check and update you regarding the concern. Regards, Team Snapdeal Verified Support Sep 22, 2016 Snapdeal.com Customer Care's response Dear purvarp, Please accept our apologies for the delay. We assure you our team is working to resolve your concern. We will connect with you and update you at the earliest. Regards, Team Snapdeal | |||||
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+91 11 4637 1100 [Customer Care]
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Nobody is coming to collect my order return. Its been seven days. I need solution on priority.
Nd coustmer care num no options in calling to egent
Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.
Regards,
Team Snapdeal