Snapdeal — Sent me damaged and useless product

Address:

New Delhi, Delhi

hello sir /madam
I had a complaint against Snapdeal regarding a service that I had bought of them. I raised my concern with them but
the response which I got was not satisfactory at all. Thus, I decided to file my complaint with consumer court.
They understood my complaint and promised me timely resolution as well. i have call many times to snapdeal
customer care and also send the mail but there is no repose for her side .
When i call to Snapdeal and was given an verbal assurance that the product would be replaced and within
a 24-48 hr I had not received any call and product from Snapdeal .
but still 4 days gone but no response. when i call to her c.care they simply giving me bluff .
my product name
My Order ID : [protected]
1. Toy scooter Rs 4478
plz do needfully

Thanks & Regards
Dheeraj kumar
[protected]