[Resolved] Snapdeal — Sent wrong product by fraud seller

Gkj1908

from Jodhpur, Rajasthan

Address:	Surat, Gujarat, 395004
Website:	Snapdeal

Order id [protected]
I ordered philips qg3387/15 trimmer from snapdeal which was later sent by one fraud seller syam world, 101, sairam complex, causway road, katargam, surat.
I receive pavket on cod basis amount 1849.
Product inside was nova nhc8009 which is not ordered and worth less than 1000rs.
When i tried for return than i saw that my order shows cancelled.in snapdeal and i cannot return it.
I saw other complaints are also there for same seller on snapdeal. Then why they dont remove this seller???
Dont know if this fraud is done by snapdeal or this seller or both are involved.
I want my money back.

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Jul 20, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Jun 16, 2017

Snapdeal.com Customer Care's response Dear Gkj1908,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

Jun 17, 2017

Updated by Gkj1908 You are working on complaint???
Wow.. What an eye wash for other people who will go through this complaint.
I have already received call from snapdeal and they say that they cannot do anything about it as they already sent message for cancelation of order. My phone have spam filter and all your messages go into spam due to which it was not into my notice.
Does it not become moral duty of snapdeal to call and inform customer?
Does it not become duty of snapdeal to take legal action against such a fraud seller and safeguard its customers???
For me this was my last purchase from. Snapdeal and i will make sure to spread a word to aware more and more people not to buy anything from snapdeal.

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Comments

kannappan pathippagam

from Chennai, Tamil Nadu

I have not received my refund for window screen I had bought for Rs.799. They had sent a different product. when I returned it they have not yet refunded saying that they have not received my package.
When enquired they say they are processing my request and it would be updated within 24 hours.
Order ID: [protected]

Snapdeal.com Customer Care's response, Jun 17, 2017

Verified Support

Dear kannappan pathippagam,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [email protected] in case you require further assistance in the interim.

Regards,
Team Snapdeal