Snapdeal — snapdeal refuses return for 4 products - missing - damaged - different items received

Website:

www.snapdeal.com

I placed order from snapdeal trusting every word mentioned in snapdeal website. According to the snapdeal policy i can return the product within 7 days if i am not satisfied by the quality of product. I raised return request hours after receiving the item and still snapdeal rejected the request. Snapdeal has clearly mentioned that there is "7 day easy return policy" on the product page of 2 items and also mentioned 100% trust pay for 2 other items.

For item 1 - completely different item received = rs.392

For item 2 - i received product but it does not satisfy me or serve my purpose, so i requested for a replacment. What's wrong in it? = rs.508

For item 3 - out of 2 number, 1 number item missing = rs.276

For item 3 - website description and photos mention that there will be 2 numbers. But inside the packet there is only 1. For another item - completely different item received = rs.778

I requested return/eplacement for the items on the same day of receiving items. But snapdeal has rejected my request with an automated email which has no content or reason mentioned about why the return request is rejected.

Snapdeal rejected return request for all 4 products that was delivered to me. The worst part is that the reason mentioned by snapdeal in the rejection mail is exactly the same for all 4 products.

Also there is no numbers to get in touch with snapdeal or with their customer care. Only means of communication is via email and they keep sending automated response rejecting the return request. And finally after the return request is rejected, there is no reply to emails as well.

I tried my best contacting the grievance team of snapdeal as well, but no response from their side as well.

Product details

Order id: [protected]
Reference no: 53097297
Product - djuize paracord 3-in-1 green hiking bracelet (Compass, flint fire starter & whistle) - different product received

Order id: [protected]
Reference no: 53170445
Product : buzykart wooden pocket cigarette case holder stand with beautiful handcrafted brass inlay work - inaccurate website description

Order id: [protected]
Reference no: 53097305
Product snap n grip steel adjustable universal wrench - set of 2 - 1 wrench missing

Order id: [protected]
Reference no: 53147378
Product name : el mio leather cigarette holder - the website description said 2 numbers - received only 1.

Kindly do the needful to help items get returned.