Snapdeal — Sony stereo bluetooth sbh50

Nov 22, 2016

Updated by Dhavam On 2016 sep lastweek I have ordered soney stereo Bluetooth sbh50 through online shopping in Snapdeal. But i got the fake material(Nov 4) from vishwa DFS its your seller. .So I decided to return that product and I contacted Snapdeal customer care.They gave me a assurance that they taken back their product and refund my money very soon.Again Nov 11 i made a call to them one particular person behaved in a rude manner.He said that the product was not sent by us.So why do we refund your money?.But its not a fair answer from the esteemed company.From that day onwards every day i made a call to the customer care everyone said refund very soon.Finally this last Saturday supervisor Mani attend the call and said he will speak to their higher authority and solve my problem. But so far no money is credited on my account. So again today I made a call one lady attender said, that "the product was directly sent through by our seller, so we can't refund your money".So i have a question that the seller is one of the workers to the company why don't they take an action against him?and refund my money. Generally this is the procedure but they behave in irresponsible way. I am a customer to this company from three years. Now I'm highly stressed. So finally I decided that I have all the proofs, receipts, mails and evidences etc. Why don't i go to the consumer court against this company and spread the news to all news channels. So the decision is yours...

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