[Resolved] Snapdeal — Sony TV 7FEF0C/14-15/539 - Warranty Card Issue

Jithkrish

Address:	600117
Website:	www.snapdeal.com

I've purchased SONY BRAVIA KLV-32R482B 81 CM from snapdeal on 16/11/2014 . They told me that invoice bill copy as a warranty card at that time. Now my TV is not working (video is not coming). KLV-32R482B model was stopped already . I spoke to Sony service center and they asked me to submit warranty card. I've given the invoice copy to sony service center. But they did not accepted it. They will give new TV, if warranty card submits.
I've raised a complaint to snap deal to provide a warranty card. they told me that " it's not possible to get the warranty card from seller"

I spoke to snapdeal customer care several times. I got the " not possible" reply after several calls. I'm really disappointing.

Could you help me to address this issue please

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Jan 13, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Nov 07, 2016

Snapdeal.com Customer Care's response Dear Jithkrish,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal

Verified Support

Dec 06, 2016

Snapdeal.com Customer Care's response Dear Jithkrish,

We hope your concern is resolved. Please drop us an email at [protected]@snapdeal.com in case you need any further assistance.

Regards,
Team Snapdeal

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Comments

Balaji Gangadharan

You did not send the warranty card till now. Don't cheat us. My issue is not yet resolved and I lost around 35k with in a year to bought this defective product. Sony will not give the replacement tv without submit the warranty card. Moreover, Sony Center confirmed that " Rimpy Electronics" is not an authorized dealer. Going forward, I never bought anything from snap deal.

Snapdeal.com Customer Care's response, Dec 20, 2016

Verified Support

Dear Balaji Gangadharan,

We care about your grievance. Please enable us to assist you better by sharing your order ID and complaint number with us at [email protected]. We assure you that we will look into it and connect with you.

Regards,
Team Snapdeal