[Resolved]  Snapdeal — Unethical and fraud work practice and worst customer support ever faced

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	www.snapdeal.com

What i say? It’s a very unfortunate and sad experience with snap deal. I didn’t except such worst service from a big brand like snap deal. I think company has no moral value and working with unfair trade policy.

No one has keep promises and words in your company, nor delivery time, no customer care executives, no floor supervisor sited in customer care and more surprisingly your own team (Ceo escalation) too.

On saturday around 8.00 p. M. I received a call from mr. Mursalin (Who also confirmed that he is the last touch person at escalation level) and offering me rs. 200/- token of apology for delay payment, wherein also confirmed that there is no compensation policy.

Is this the company reputation? I think your customer care executives are living in ancient age due to which they need all the time of world. Don’t you think 48 hours is too much for arrange a simple senior call back? Is this justifying the approach to resolve the issue?

However, still i’m waiting for point wise answer on below queries.

· why i was not received call back since 20th dec0 2016 against reference number 38097780.

· who is uday and what last touch point in call center is.

· what are your call center policies? When a customer asking for call back from manager.

· why delivery date is showing incorrect and your executives trying to misguide me that date was expected date and it may vary with actual date.

· also what is gold benefit and what is delay delivery process at snap deal? Is it correct work practice to make money from customers by showing fraud advertisement?

· who will bear the call charges deducted on call center to explain my concern and holding line for more than 20 minutes on both the times to transfer call to senior (Manager).

My major concern was delay product delivery. But now my major concern is expose your unethical / wrong work practice and making money by showing fraud advertisement.

Also incompetency on your customer care to resolve subscriber’s and hiding truth and harass the customer to keep them in queue by taking long hold in the name of arrange call back.

Email id - [protected]@gmail.com
Contact number - [protected]