[Resolved] Snapdeal.com — delivered damaged casio watch without warranty card and not replacing/returning

laltu jha

from Delhi, Delhi

Address:	560076
Website:	www.snapdeal.com

Hi,
Snapdeal delivered damaged casio watch without waranty card (Which mentioned in product details), when i request for replace/return then they denied as saying your return ratio is very high so, i cant replace/return your dammged product. I return every product due to bad quality and not provided waranty card (Snapdeal selling duplicate of casio, so they can't provide waranty card and its totally fraud with customer as well with casio). Write more then 20 email with cc company ceo (Kunal bahal), more then 10 on twitter and always i got same replied as not possible replace/return. I warned, if you will not replace/return then i will go consumer form and they told what ever you want you can but final is we cant replace/return. And finally i am writting here with hope.
My order id:[protected]

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Jan 23, 2019

Complaint marked as Resolved

they didn't called, just replied with same answer "Replace/return" not possible.

Snapdeal.com customer support has been notified about the posted complaint.

Jan 22, 2019

Updated by laltu jha I want immediate resolve from snapdeal. Again i am attaching damaged product image.

Jan 23, 2019

Updated by laltu jha Today, I received reply and snapdeal saying "we replied with best resolve". I got call from snapdeal before 4 days and told same "replace/return not possible". I want what ever snapdeal want to say, tell here transparently . just reply what i asked to write. Today, I connected with casio and he found watch is duplicate item. they suggest me to help in all way to go ahead with complain.

Verified Support

Jan 23, 2019

Snapdeal.com Customer Care's response Hi laltu,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

Jan 23, 2019

Updated by laltu jha How many times will you reply with same words(auto). if you really want to see good experience for customer then come with commitment .otherwise you can't imagine on what level i can go for snapdeal fraud.

Verified Support

Jan 24, 2019

Snapdeal.com Customer Care's response Dear Laltu,

We understand that you are facing an issue with your item and wish to return it. While processing your request, we reviewed your account and found some transactions that do not pass our internal checks. We are sorry that we will be unable to complete your return request.

Regards,
Team Snapdeal