[Resolved] Snapdeal.com — delivered wrong watch without any tag and not responding

[Resolved] Snapdeal.com — delivered wrong watch without any tag and not responding

R rana2911 from Ingraj Bazar, West Bengal

Https://youtu.be/wq1GgAVV5o8 Have a look on the link When i open the box it was a watch but not exactly what i had ordered... I had ordered a timex chronograph watch but while receiving i saw it was a sonata grey colour white dial watch and strange thing is their is no tag Very much disappointed with sd... Never before like this done with me... Please look at my previous purchasing history... Like this never happened... Tomorrow i have to gift it to my officer... What will i do now then... Totally disheartened... Please look my order details.. Previous purchase list 48 hours time given to me but it's over and snapdeal is not responding... I have already sent all the images with videos while unboxing to them.. No reply yet... Totally disappointed with snapdeal experience... Will never prefer anymore anyone to shop on snapdeal... +9 photos Was this information helpful? No (0) Yes (0)
Dec 17, 2017 Complaint marked as Resolved Thankyou snapdeal for looking at my issue and refunding my amount... Your return policy is good.. Thankyou once again Snapdeal.com customer support has been notified about the posted complaint. Dec 12, 2017 Updated by rana2911 Till now no action has been taken...It seems to be snapdeal is ignoring my issue Dec 12, 2017 Updated by rana2911 I had sent all my photos and videos while unboxing to [protected]@snapdeal.com but till now no reply came... They had given me the time of 48 hours... Feeling hopeless... It's really a fraud company playing with the money of customer... No one there to receive a single call.. Worst service... I had ordered timex watch cost 5996 but received a sonata watch... What the # is... Later when i registered a complain no single reply came neither a phn calls... They told me that they will look into the matter but it's already 48 hours completed... Till now no update... My oder number is [protected] I had also recorded a video while unboxing... I had already sent a link via mail to snapdeal which i had uploaded on youtube... My final step is a raise a complain on consumer court and i m going to do this right now... I saw that lots of people are suffering same things and they will also support me... Shame on you snapdeal and ceo of snapdeal... Verified Support Dec 13, 2017 Snapdeal.com Customer Care's response Dear Rana (Rana2911), Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com. Regards, Team Snapdeal Verified Support Dec 13, 2017 Snapdeal.com Customer Care's response Dear Rana (Rana2911), Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com. Regards, Team Snapdeal
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