[Resolved] Snapdeal.com — e bike 24v 250w electric controller kit.

Deeps2110

from Raipur, Chhattisgarh

Address:	Indore, Madhya Pradesh, 452016
Website:	www.snapdeal.com

With regarding to order id [protected]
Order name-humser 24v 250w electric bicycle kit.
I ordered this product worth 8475 on 1st of Jan.
On 6th of Jan i got a message that product has reached indore and will be delivered soon.
Surprisingly on that evening the product got delivered.
I didn't even got a call from the delivery person so that i can have a open delivery for satisfactory confirmation.
I gone through all my texts message but didn't got the delivery boy mobile number.
I placed a return request but it was cancelled automatically.
I contacted snapdeal thorough email and in that reply they said that in my account they found some transactions that do not pass their internal check.

Now what the surprising thing is...
It was my first ever order on snapdeal so how do they found other transaction.?
Firstly the worst thing about snapdeal is you can't contact them to their customer executive through call.
You will just keep on pressing digits to enter this option that option..
Again and again i contacted them through email but got the same reply every time.
That they found transaction on my account that do not pass internal checks.
I mean what kind of internal checks?
Make it clear that it was my first ever order.

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Feb 18, 2019

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Jan 07, 2019

Updated by Deeps2110 I forgot to mention the issue.
The issue is 3 parts are missing and i got some different model kit as described in product picture on snapdeal app.
For example, On snapdeal app there was a separate head light and a piece which was electric key lock.
But what i got is a big head light in which already key switch was attached.
Means that what i saw in the product picture and what i got are different.

Jan 09, 2019

Updated by Deeps2110 Don't know how without any order update without any shipping update i got a message from snapdeal that this product hu der 24v 250w will be delivered today.
Even my snapdeal app doesn't showing any updates.
Today at early morning 3:21am i got a message from snapdeal that this product will be delivered today.

Jan 09, 2019

Updated by Deeps2110 Got the update on snapdeal app for delivery of this same item but in my orders didn't showing nothing order placed or any shipping update or any kind of replacement.
Nither i received any message regarding courier service details.

Verified Support

Jan 09, 2019

Snapdeal.com Customer Care's response Hi Customer,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

Jan 09, 2019

Updated by Deeps2110 Snapdeal customer service contact but just gave silly reasons..
That any other person of my home using their account on my phone have returned some items so they can't help be beside having a fresh account.
And they said that the update for delivery which today i got for item delivery was due to their technical issues.

Verified Support

Jan 11, 2019

Snapdeal.com Customer Care's response Hi Customer,

Sorry for the inconvenience caused to you. I know it is taking some time but we are making sure we get the perfect resolution for you. Don’t worry, we will get it sorted for you and thanks a lot for your patience.

Thanks,
Team Snapdeal