[Resolved] Snapdeal.com — fake product delivered | |||
Order id: [protected] Fake sennheiser headset was delivered to me by snapdeal. I got to know about this when i went to an authorised sennheiser service center since my headset was not functioning properly. They have given me service denial letter. Snapdeal is providing me refund for this fake product. But that is not the point. How many such fake product sales have already been made by snapdeal for which they have not been held accountable? What is snapdeal's liability in such cases? And what is snapdeal doing to ensure that the sales made via their website are for authentic products only? The listings must be for original products only, but the deliveries are duplicates. Snapdeal is not providing me any answers to these questions (Complaint reference no: 46395154/[protected] This is clearly a case of a larger scam which needs to be addressed, so as to prevent further such malpractices. I will be willing to accept the refund only once the above queries are addressed. Was this information helpful? | |||
May 1, 2018 Complaint marked as Resolved Snapdeal.com customer support has been notified about the posted complaint. Mar 13, 2018 Zeba Haider's response As we have received items we have given cash on delivery of two items but when we open it we get only one item another we’re missing on refund they showing payment of one but we pay for both where r another item
Verified Support Mar 17, 2018 Snapdeal.com Customer Care's response Dear Customer(meghshyam.gk), We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Regards, Team Snapdeal Verified Support Mar 20, 2018 Snapdeal.com Customer Care's response Dear Zeba Haider, We care about your grievance. Please enable us to assist you better by sharing your order ID and complaint number with us at [protected]@snapdeal.com. We assure you that we will look into it and connect with you. Regards, Team Snapdeal Verified Support Mar 28, 2018 Snapdeal.com Customer Care's response Dear Zeba Haider, We hope your concern is resolved. Please drop us an email at [protected]@snapdeal.com in case you need any further assistance. Regards, Team Snapdeal | |||
 2 Comments | |||
Comments
One item was missing in box huda lipstick and eye pallet received but amounts of both items was given
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i asked for return of the damaged product on 14th march 2018, two days ie 15 th and 16th i received the message that i was not available to pick up the product, this was completely wrong, i didnt get any call form the delivery person. my order id is [protected]
We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon.
Regards,
Team Snapdeal