[Resolved] Snapdeal.com — fossil fs4159 watch/item already return to snapdeal via courier shadowfax arranged by snapdeal. still they closed request.

Prasad Chambavane

from Bengaluru, Karnataka

Address:	Mumbai City, Maharashtra, 400054
Website:	snapdeal.com

Dear team,

Item: fossil fs4159 men's watch
Order id : [protected]
Amount : rs.4499

Sir,

I received damaged product from snapdeal.
Then i applied for return request on same day of delivery.
Then some courier name shadofax picked up product from me arranged by snapdeal only.
I gave item to courier. And also received confirmation from courier that item recieved.
But next day i received email from snapdeal that they closed my return request saying that "i no longer want to return item" what rubishh!!
I am sending mail to snapdeal regarding refund status but no response.
And they did close request without any communication.
I already sent them photo of damaged portion and and also tried to communicate via mail and asked them to call me. But still there is response from snapdeal
So request you to help me open my return request again and process refund.

Regards,
Prasad

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Jan 16, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2017

Snapdeal.com Customer Care's response Dear Prasad Chambavane,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com.

Regards,
Team Snapdeal