[Resolved]  Snapdeal.com — Full Refund Please instead of replacement

Address:	New Delhi, Delhi, 110020
Website:	m.snapdeal.com

Order ID: [protected] Reference number: 38348673

A pickup was done today by snapdeal o[censored]sha HH 3303 Halogen Heater. No one called me for scheduling the pickup date and time .

Even after registering so many complaints against snapdeal. No one from snapdeal contacted me or called me. I was sent a message today that pickup will be done in the next 2-3 days . And the pickup guy arrived at our house today uninformed and i was not told about the timings of pickup.

I called snapdeal many times to schedule the pickup time but their customer service is horrible, only a recording machine everytime i press any button and the call charges are sky rocketing.

We told the pickup guy that we need to pack the product he said no need to pack just give it like that. We were packing the product properly . But the pickup guy refused and took the product to his motorcycle to pack himself he was breaking the stand of the heater . He was not unscrewing the stand. He packed the product in a damaging manner.
He left out the original packing and we gave the product in completely new condition . We are afraid that the pickup people have damaged the product by handling and packing it aggressively and roughly.

Snapdeal and usha company kindly note that : Any damage in the product is caused by the delivery/pickup guys as a result of their rough handling and careless packaging.

Customer tried packing but the pickup guy refused and did according to his will

I called snapdeal immediately and talked to them about this, after my call went through after 5 attempts and the customer service representative was talking in a way which was not helpful. I requested for refund instead of replacement he refused, i requested to send replacement early asap but he refused and said first pickup will arrive then quality check will be done and then replacement will be sent.

I requested that if there is any damage found in quality check then please note it is not by the customer, it is done by mishandling of courier/pickup guy because we gave the product in the same condition as we had received it.

Snapdeal sends fresh orders after weeks and ages that is why i am worried about God knows how many days they are going to take to deliver the replacement of the heater . I need the heater now as early as possible and i cannot wait for 1 -2 weeks for replacement delivery.

God knows how many days they will take to receive the pickup and then i dont know how many days they will take for quality check and i dont know how many days they will take to dispatch the replacement. As it is snapdeal is very slow is sending fresh orders then they will take almost a month to deliver a replacement.

KINDLY SEND REFUND. so that i dont have to wait in chilly winter for your slow delivery of replacement for a month. Kindly send refund so that i can order a heater asap and get it delivered faster than replacement.

I called snapdeal within 7 days return poilcy but their customer service is horrible and no one answered the phone. I tried requesti g for refund within 7 days but i could not call or contact snapdeal. I sent them several messages and email for refund instead of replacement within 7 days return policy but they dont read their emails or complaints.
the customer service representative today refused for refund. This is unfair to customer when i contacted and requted and emailed and complained under 7 days return policy. Snapdeal did not even contact the customer even once after the return request was registered within 7 days return policy. If they had contacted me then i could have told them please refund instead of replacement because i had requested already via email, messsages to snapdeal.