[Resolved] Snapdeal.com — installation of tv

Ashok Joglekar

from Mumbai, Maharashtra

Address:	411001
Website:	snapdeal.com

I purchased a tv from snapdeal.com that was promptly delivered on 18 oct 2017. I received a message asking me to give a missed call on a number [protected] (247around.com) whenever item was received to facilitate installation. I got messages from 247around.com severy day scheduling installation between 4pm and 7pm. No call or installation happened every day since 19 oct till date. I have been following up every day with snapdeal.com who promised every day to do the installation on that day. Today is the 25 oct and installation has not happened. Strangely i got an sms asking me to give missed call to some number if i was happy with the installation service. (???)

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Nov 18, 2017

Complaint marked as Resolved

TV was taken back and a refund was provided. Thanks Sapdeal, but I have lost out on the 15% money back offer for my credit card.

Snapdeal.com customer support has been notified about the posted complaint.

Oct 25, 2017

Updated by Ashok Joglekar No installation has happened and they are asking if I am happy with the service . What service?

Oct 28, 2017

Updated by Ashok Joglekar Snapdeal got in touch with me and asked me to get the TV installed through a local technician for which they were willing to pay upto Rs 500. This was a welcome step in a positive direction.

Oct 29, 2017

Updated by Ashok Joglekar The local technician unpacked and installed the TV but could not make it work.
This was reported to Snapdeal who asked me to contact the Daiwa service centre (manufacturer of the TV) on the number[protected].
They directed me to register complaint at another number[protected] of VideoTex International ( their dealer)
I logged the complaint at that number yesterday Saturday the 28 Oct 2017
The service centre technician Mr Farooq visited my home today Sunday the 29 Oct 2017 at approx 1200h.
He unpacked, inspected and tested the TV and declared the TV as faulty and suggested that I should request Snapdeal for a replacement. I have sent email and am awaiting their response.

Verified Support

Oct 30, 2017

Snapdeal.com Customer Care's response Dear Ashok Joglekar,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com.

Regards,
Team Snapdeal

Oct 31, 2017

Updated by Ashok Joglekar I received a call from Snapdeal.com on 30 Oct informing me that they will pick up the faulty TV by 01 Nov 2017 and provide a replacement. Awaiting the pickup...

Nov 07, 2017

Updated by Ashok Joglekar Today is the 7th Nov and the defective TV has not yet been picked up.

On 4th Nov, the courier person came to pick up the article and was surprised that he was to take back a TV. He had thought that it was a shoe (!!). Since he had brought a motor cycle, he could not pick up the article.

Since then nobody has turned up to pick up the TV.

I have received mails and calls from Snapdeal re-scheduling the pick up again and again, but the pick up has still not happened. Waiting ...

Nov 09, 2017

Updated by Ashok Joglekar Finally the TV was picked up on 8th Nov.

Awaiting replacement