[Resolved]  Snapdeal.com — item not delivered, but status showing as delivered.

The item against the order no. :[protected] was prepaid and not delivered at all. None have communicated till date. But, thay are claiming that the item had already been "delivered on 30th aug.2018." they are repeatedly requested to resolve the issue, but no action had been taken.
Requesting to resolve the issue either by way of delivering the item or by repaying back the amount paid by me against the item i. E. Inr726.00.