[Resolved]  Snapdeal.com — laxmipati cotton silk saree

Website:www.Snapdeal.com

I had ordered 'laxmipati cotton silk saree'. Order id: [protected]. After i received the item, i understood that it was not cotton silk. When i ordered via app, no instruction related to return policy was mentioned, but now when i tried to return, it says, 'return/replace not available for this product'.

I tried several times to reach out to a customer care executive. When i called customer care, i selected the option to return/replace. By default they took it as replace. Mailed them almost 6 times that i need a refund and not replacement.

There is no option even to cancel the order. Please help as i can't use the product.
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May 29, 2018
Complaint marked as Resolved 
Snapdeal.com customer support has been notified about the posted complaint.
Verified Support
Apr 25, 2018
Snapdeal.com Customer Care's response
Dear Divya!

Apologies for the inconvenience. We're working towards resolving your issue. Request your understanding.

Thanks!
Team Snapdeal
Verified Support
Apr 28, 2018
Snapdeal.com Customer Care's response
Dear Divya!

As checked, your refund is in process and will be completed soon, kindly wait until then.

Thanks!
Team Snapdeal
Complaint comments 

Comments

I received a mail just now which says replacement will be shipped. I do not need the replacement. I need only the refund.

Can Snapdeal team help please?

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