[Resolved] Snapdeal.com — refund issue | |||||
Sir i have booked an order for 2 set of Prince set of 2 door semi-transparent eyelet polyester curtains red with order number [protected]. But i have received totally different set with wrong size, pattern and colour. Which is useless for me. These curtains are too short for my door. Now i have raised return request but they are not agree to return this wrong product. If i call to customer care its also not consider my register mobile number. ([protected]) so i am unable to reach there. Now your tell me the solution about this product. Even they are not arranging me a call back. So that i can ask for problem. Was this information helpful? | |||||
Dec 8, 2018 Complaint marked as Resolved Snapdeal.com customer support has been notified about the posted complaint. Verified Support Nov 06, 2018 Snapdeal.com Customer Care's response Dear Kajal, We understand that you are facing an issue with your item and wish to return it. While processing your request, we reviewed your account and found some transactions that do not pass our internal checks. We are sorry that we will be unable to complete your return request. Regards, Team Snapdeal | |||||
 4 Comments | |||||
Comments
I have ordered 2 Nos Ladies bag vide order Nos [protected] & [protected]. I have received 1 packet containing 1 bag (1st bag), but I had to pay for 2 bags as per invoice No S20A31/18/1249. Please take necessary step so I get the other bag.
My contact No [protected]
My contact No [protected]
Snapdeal.com Customer Care's response, Nov 6, 2018
Verified Support
Hi Dhanankur,
We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.
Thanks!
Team Snapdeal
We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.
Thanks!
Team Snapdeal
The order status is 'Delivered' but I have not received it. And i made payment with my debit card Rs.1509, my order no id is [protected] and i placed order on 16/10/2018 but still i can not receive my order. but my order status shows as delivered. please help me about this.
Between 23rd Oct to 27th Oct. After waiting for my product for more than 2 months I have yet not received it . Kindly do the needful as earliest. My order number is [protected]
Snapdeal.com Customer Care's response, Nov 8, 2018
Verified Support
Dear Mini,
Hope you are doing good.
Apologies for the inconvenience caused. We wish to inform you that your refund has been initiated from our end and you will receive the amount within 7 to 10 working days.
Regards,
Team Snapdeal
Hope you are doing good.
Apologies for the inconvenience caused. We wish to inform you that your refund has been initiated from our end and you will receive the amount within 7 to 10 working days.
Regards,
Team Snapdeal
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
71%
Complaints
14445
Pending
2758
Resolved
9447
+91 11 4637 1100 [Customer Care]
+91 88 8825 4614 [Delhi]
+91 92 1269 2126 [Customer Care]
238, 1st Floor, Okhla Industrial Estate, Phase III, New Delhi, Delhi, India - 110020
View all Snapdeal.com contact information
Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.
Regards,
Team Snapdeal